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Returns and Refunds Policy

Returns and Refunds

By clicking the box at checkout you agree that you have read and understood the Archer and Hobb Fine Tea Merchants' returns and refund policy. Change of mind is not a valid reason to return an item, a return or refund of an item is only valid in case that a product is proven to be faulty. Exchanges are not an option for item return, as food items are not suitable to be resold after purchase.

In order to be eligible for a refund, you have to return the product within 7 calendar days of your purchase. Pictures of the products must be taken and sent to our customer service team prior to return as proof of the product being faulty. The customer service team may ask for further proof if photos are not sufficient.

After we receive your returned item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If you have initiated the return after 7 calendar days have passed, you will not be eligible for a refund.

Return Shipping

If the product is proven to be faulty, we will be responsible for paying the shipping cost for returning your item. The additional shipping cost will be included in your refund.

Returns and Shipping Policy Complaints and Enquiries

If you have any queries or complaints about our Refund and Shipping Policy, please contact us at:

Email: web@archerandhobb.com.au